Professional services only
Cloud9 Spa provides legitimate spa, massage, hammam, and relaxation services only. Any inappropriate request may result in immediate refusal of service.
Booking clarity, professional standards, and guest responsibilities
Effective Date: April 13, 2026
Booking Terms
These terms explain how bookings are confirmed, how pricing is communicated, and what standards apply to all guests and services at Cloud9 Spa.
Cloud9 Spa provides legitimate spa, massage, hammam, and relaxation services only. Any inappropriate request may result in immediate refusal of service.
Appointments are confirmed directly by our team. Service type, duration, and applicable price are clarified before the booking is finalized.
Promotions and package availability may vary. The final applicable rate is confirmed with the guest before the appointment is accepted.
Please notify us as early as possible if you need to reschedule or cancel. Repeated late cancellations or missed appointments may affect future bookings.
Guests should share any relevant comfort preferences, allergies, pregnancy, injuries, or recent procedures that may affect service selection or session comfort.
We maintain a respectful environment for guests and therapists. Disruptive or inappropriate conduct is not accepted.